Subscriptions, payments and additional services

This article explains where to review and manage your organization's subscription, payments and SMS packages.

When should I open Subscription?

Open Subscription to check the current subscription and next charge, change the plan, review payment history, buy an SMS package or manage automatic SMS package renewal.

Opening Subscription

Desktop

In the left navigation, open Company.
Open Subscription.

Mobile

On the bottom bar, open Main menu.
Open Subscription.

Subscription overview

On the Subscription tab, you can check the current plan and status, the next charge date, subscription items and the total amount.

To change the plan, select Change Plan, review the available options and confirm your selection. Before confirmation, Zoyya shows a summary of the change and the amount that applies.

To cancel your subscription, follow How to cancel your Zoyya subscription. You can continue using the app until the end of your already-paid period.

Before activating or paying for a Zoyya subscription, have the payment card ready together with a phone that has mobile banking, an m-token or another confirmation method used by your bank. During card payment, the bank may request an additional security confirmation, for example through a push notification in the mobile banking app. If the confirmation is not completed, the payment may be declined even when the card details were entered correctly.

Payment history

Open the Payment history tab.
Review the date, amount and status of a payment.
Open a payment record when you need more details or want to check a failed charge.

SMS packages and automatic renewal

In the SMS section, you can check the number of available messages and, when the option is shown, select Buy a new package to purchase a package.

If the organization has a saved payment method, you can enable Automatic renewal. Choose the threshold at which a new SMS package is purchased automatically, and edit or disable it when needed.

Important: Automatic renewal applies only to the SMS package. Before enabling it, make sure the payment method is up to date.

Updated on: 21/10/2026

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