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# How to set up online reservations (mobile)

In this article, you will find out how to make online reservations via **partner Zoyya web application** on **mobile**. You will learn how to edit public profile data, set up ordering rules and publish a location for online reservations.

**PLATFORM_SWITCH:** [Computer](https://zoyya.crisp.help/en/article/how-to-set-up-online-reservations-desktop-1w6puoh/) · [Mobile phone](https://zoyya.crisp.help/en/article/how-to-set-up-online-reservations-mobile-1s4uo5j/)

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## When to use this option?

Use this option when:

* you include online reservations for the first time
* you want to change your public profile information
* you change the online ordering rules
* you want to edit the link to Zoyya's profile
* you are preparing the location for publication on Zoyya.com

## Work steps

Do the following on your mobile phone:

### Profile information

1. Open the **Main menu**.
2. Under **Business**, tap **Settings**, then under **Location**, tap **Online reservations**.
3. Choose which information you want to display on your public profile:
* prices
* price list
* e-mail
* address
* phone
4. If you turn on **"Ask for confirmation of the mobile phone number"**, the client will receive an SMS to confirm the number when ordering. 

|| Important: To confirm the mobile phone number, it is necessary to have available SMS credits.

5. If you turn on **Ask to enter an e-mail address**, the client will need to enter an e-mail during the reservation.
6. If desired, include P**review review**.

### Online ordering

1. In the **"Online booking"** menu, select the mode of operation:
* **Online booking enabled** enables clients to book free appointments online through your Zoyya profile.
* **Online booking disabled** temporarily pauses receiving online reservations.
* **Members only** means that online booking is available only to clients who are already registered in your client catalog; others are not available until you type them in.

### Rules and profile link

1. Set the **cancellation deadline** - how many hours before the start the client can still cancel the appointment themselves.
2. Optionally **link Google Bookings** so customers can go directly from your Google profile to your Zoyya ordering profile.
3. Choose the **ordering order** that clients will see: first service then employee, first employee then service, only service or whatever.
4. Edit the **Zoyya URL Tag** - a short link to your Zoyya profile, the homepage that you share with clients.

|| Important: The Zoyya URL tag is part of the link you share with clients. We recommend that it be short, recognizable and without diacritical marks.

#### How the deadline affects cancellation

For an appointment without a paid prepayment, gift card, service package, or membership, the client can cancel it before the deadline. After the deadline, Zoyya does not allow the client to confirm self-cancellation and directs them to contact the location.

The same general deadline determines whether gift card, service package, or membership use is returned when the client cancels.

|| Important: An appointment with a paid prepayment uses the separate deadline under **Settings > Location > Prepayments**. This deadline takes precedence over the one under **Online reservations** and determines whether the client cancels with or without a prepayment refund. It is explained in [Prepayment settings (desktop)](https://zoyya.crisp.help/en/article/prepayment-settings-desktop-ivncwt/).

### Verification and publication

1. Review the checklist.
2. Correct the items marked with a red sign if there are any.
3. Read the **Terms of Use** and mark that you accept them in order to continue with the further work procedure.
4. Click Publish to Zoyya.com (http://zoyya.com/).
5. If desired, open the **location page** and check the display. After publication, your location is ready for online bookings.

|| Important: The location will be available for online bookings only after successful publication on Zoyya.com.

## Frequently asked questions

#### What does the **Members only** option mean?
Online bookings will only be available to clients who are already in your client catalog.

#### Do I have to buy an SMS package to confirm the mobile number?
Yes. Sending the SMS used to confirm the client's mobile number requires available SMS credits.

#### Can I temporarily turn off online bookings?
Yes. Select the **Online booking disabled** option. Your profile remains available, but clients will not be able to book new appointments.

#### What if the checklist shows a red mark?
Click on the corresponding item. Zoyya will take you to a place where you can complete the necessary setup.

## Connected

* [How to set notifications for clients and the location](https://zoyya.crisp.help/en/article/how-to-set-up-notifications-for-clients-and-locations-mobile-tp3kz3/)
* [SMS notifications](https://zoyya.crisp.help/en/article/how-to-use-sms-reminders-mobile-5m6ddw/)
* [How to add cover photo](https://zoyya.crisp.help/en/article/how-to-add-cover-photo-mobile-lf209k/)
* [How to add photos to the location gallery](https://zoyya.crisp.help/en/article/how-to-add-photos-to-the-gallery-mobile-hzz3ke/)
* [Chat support](https://zoyya.crisp.help/en/article/how-to-contact-chat-support-mobile-1j8f87p/)
* [Prepayment settings (desktop)](https://zoyya.crisp.help/en/article/prepayment-settings-desktop-ivncwt/)