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# How to set up notifications for clients and locations (desktop)

In this article, you will learn how to set up notifications for clients and the location using the Zoyya partner web application on your computer. Notifications are used to send reminders, appointment information, review requests, and notify the team of schedule changes.

**PLATFORM_SWITCH:** [Desktop](https://help.zoyya.com/en/article/how-to-set-up-notifications-for-clients-and-locations-desktop-1aom40j/) · [Mobile](https://help.zoyya.com/en/article/how-to-set-up-notifications-for-clients-and-locations-mobile-tp3kz3/)

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## When to use this option?

Use this option when:

* you are setting up a location for the first time
* want to turn on customer reminders
* you want to send notifications about appointment changes
* want to collect customer reviews automatically
* you want the team to receive notifications about new or changed appointments

## Work steps

To edit notification settings on your computer, do the following:

1. Open Settings → Office → Notifications.
2. Turn on the reminders you want to send to clients via **email and/or SMS**.
3. If you want the client to be informed about every change, turn on appointment notifications by e-mail or SMS. **The client will then receive a message when you create, change or cancel an appointment.**
4. If necessary, turn on the option **Automatically send PDF receipts by e-mail**.
5. In the **Review requests** section, turn on the Review request option.
6. If necessary, edit the text of the message sent to clients.
7. Open the **Location** tab.
8. If necessary, include notifications for the team about new, changed and canceled appointments.
9. Click **Save**.

|| Important: Appointment reminders and notifications help reduce missed arrivals and inform clients of appointment changes. A review request is sent after an appointment is completed and can help gather customer feedback. 

## Frequently asked questions

#### Will the client receive a notification if I change the appointment?
Yes. If appointment notifications are turned on, the client will receive a message when you create, change, or cancel an appointment.

#### When is the review request sent?
The review request is sent after the appointment is completed if the option is turned on.

#### Does disabling reminders also apply to appointments that have already been entered?
Yes. Disabling reminders takes effect immediately. When SMS or email reminders are disabled in the settings, they are not sent for future appointments that were entered earlier either.

Disabling reminders is not the same as changing the sending time. The sending time is set when an appointment is entered and is updated when the appointment is changed or rescheduled.

#### Why does a client receive only one reminder when they have several appointments on the same day?
If the same client has several appointments on the same day at the same location, an SMS or email reminder is sent only for the first appointment. Individual booking confirmations may still be sent separately.

#### How can I see whether a client has SMS reminders enabled?
The SMS icon in the client list means that SMS reminders are enabled. If the icon is not shown, SMS reminders are not enabled. You can edit this setting on the client's profile.

## Connected

* [How to request a review](https://help.zoyya.com/en/article/how-to-request-a-review-desktop-17c7bl7/)
* [How to send an invitation to a client](https://help.zoyya.com/en/article/how-to-send-an-invitation-to-a-client-desktop-tundq2/)