> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zoyya.me/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to request a review (mobile)

In this article, you will learn how to submit a post-appointment review request through the partner Zoyya mobile web app. Reviews help build trust with new clients and increase the visibility of your location on Zoyya and related services.

**PLATFORM_SWITCH:** [Desktop](https://help.zoyya.com/en/article/how-to-request-a-review-desktop-17c7bl7/) · [Mobile](https://help.zoyya.com/en/article/how-to-request-a-review-mobile-4v7su2/)

${frame}[](https://files.zoyya.com/video-tutorial-test/Test/zoyya-62-kako-zatraziti-recenziju-web-mob.mp4#portrait)

## When to use this option?

Use this option when:

* want to collect customer reviews
* end the appointment with the client
* you want to increase the trust of new clients
* you want to improve the visibility of your location

## Work steps

### Sending a review request

1. After completing the service, open the completed appointment in the calendar.
2. Tap **Close Appointment**.
3. Turn on **Request a review by e-mail** or **Request a review by SMS**.

|| Important: Sending requests via SMS is only available if you have an available SMS package.

4. If necessary, enter the text of the message that the client will receive in the **Message for e-mail** field.
5. Save changes by selecting the **Save** option.

| The client will receive a message with a link to leave a review.

|| Important: The review request can only be sent after the appointment has been closed. The client must have an e-mail address or mobile phone number entered, depending on the sending method you choose.

|| Important: If the review request option is unavailable, **add the customer contact** to the appointment tab, then **"Lock"** again and submit the request.

### View reviews

1. Open the **Main menu**. Under **Business**, tap **Reports**. On the Reports screen, under **Reports**, tap **Reviews**.
2. View received reviews.

In the review overview, tap **Reply**. If a reply already exists and the action is shown, you can open and edit it.

## Frequently asked questions

#### Why can't I submit a review request?
Check whether the appointment has been concluded and whether the client has entered an e-mail address or a mobile phone number.

#### When can a customer write a review?
After receiving the request and opening the review link sent in the message.

#### Can I send a request via SMS?
Yes, if you have purchased an SMS package and the sending of SMS messages is turned on.

## Connected
* [How to set notifications for clients and the location](https://help.zoyya.com/en/article/how-to-set-up-notifications-for-clients-and-locations-mobile-tp3kz3/)
* [How to use SMS reminders](https://help.zoyya.com/en/article/how-to-use-sms-reminders-mobile-5m6ddw/)
* [How to send an invitation to a client](https://help.zoyya.com/en/article/how-to-send-an-invitation-to-a-client-mobile-1ietvl6/)