> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zoyya.me/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to request a review (desktop)

In this article, you'll learn how to submit a post-appointment review request via the partner Zoyya web app on your computer. Reviews help build trust with new clients and increase the visibility of your location on Zoyya and related services.

**PLATFORM_SWITCH:** [Desktop](https://help.zoyya.com/en/article/how-to-request-a-review-desktop-17c7bl7/) · [Mobile](https://help.zoyya.com/en/article/how-to-request-a-review-mobile-4v7su2/)

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## When to use this option?

Use this option when:

* want to collect customer reviews
* end the appointment with the client
* you want to increase the trust of new clients
* you want to improve the visibility of your location

## Work steps

To submit a review request on your computer, do the following:

* After completing the service, open an appointment in the calendar.
* Click **Close Appointment**.
* Turn on **Request review via email** or **Request review via SMS**.

|| Important: Sending requests via SMS is only available if you have an available SMS package.

* In the **Message for e-mail** field, if necessary, edit the text of the message that the client will receive.
* Click **Save**.

| The client will receive a message with a link to leave a review.

|| Important: The review request can only be sent after the appointment has been closed. The client must have an e-mail address or mobile phone number entered, depending on the sending method you choose.

|| Important: If the option to send a request is not available, check whether the client has an e-mail address or a mobile phone number. If necessary, complete the information in the appointment card and close the appointment again.

### View reviews

1. Open **Reports** → **Reviews**.
2. View received reviews.

## Frequently asked questions

#### Why can't I submit a review request?
Check whether the appointment has been concluded and whether the client has entered an e-mail address or a mobile phone number.

#### When can a customer write a review?
After receiving the request and opening the review link sent in the message.

#### Can I send a request via SMS?
Yes, if you have purchased an SMS package and the sending of SMS messages is turned on.

## Connected
* [How to set notifications for clients and the location](https://help.zoyya.com/en/article/how-to-set-up-notifications-for-clients-and-locations-desktop-1aom40j/)
* [How to use SMS reminders](https://help.zoyya.com/en/article/how-to-use-sms-reminders-desktop-2t7m2c/)
* [How to send an invitation to a client](https://help.zoyya.com/en/article/how-to-send-an-invitation-to-a-client-desktop-tundq2/)